FAQs
How do I contact you?
Right here. Most of the answers you’re looking for are located on this FAQ page - give it a scroll! If you still have questions, please reach out at the above link.
Phones are answered from 2-8pm Monday - Friday. If you don’t catch us, please leave a voicemail and we will get right back to you. Saturdays and Sundays, we are monitoring voicemails, so please leave a message so we can get in touch.
Need to View, Modify, Add Items, or Cancel your existing reservation? Have your Confirmation Number ready and follow the directions here.
Currently staying with us? Text or call our Guest Service Line for immediate communication with our front desk.
Since you’re a bar & motel located in a village center, how are the noise levels?
In the front of our building, we have a great neighborhood cocktail bar open Thurs-Sun evenings and Last Call is between 10-11pm. We strive to ensure that bar noise is kept to a minimum, but nevertheless, we are a community gathering place. We are located in Ludlow’s village center, so traffic and normal street noise can happen. All rooms come equipped with white noise machines, air conditioning units with fan settings, room darkening shades, and ear plugs - we know a good night’s rest is important!
Is there a front desk? How do I check-in?
We operate on Invisible Service, which means no front desk. We’re working behind the scenes and are available 24/7 via our dedicated In-House Guest Service Line. Should you need us, we will appear within moments.
Check-in is a breeze and we’re always here if you need us. We’re happy to help bring in luggage, grab you a drink, and answer any questions. Simply call or text our Guest Service line (the same line you will receive your arrival information text from).
The Check-In process: Once you have completed your Check-In Form, you can expect a text at/before 2pm on your arrival day that will include your room number and a unique 4-digit door code. You can use this code to let yourself directly into your room. Codes go live at 3pm.
How does your Invisible Service work?
Visit our Invisible Service page ! The gist — we’re here to help, but we won’t force any face-to-face interactions. We’re a text or call away for whatever you need, whenever you it.
What is M+M’s cancellation policy?
We have two rates available for all bookings:
· Non-Refundable Rates: 100% of reservation is charged at time of booking. No refunds are available for any reason including COVID-19 travel restrictions or diagnoses, Okemo disruptions or lift ticket availability, deaths in the family, injuries, weather, etc. We cannot offer credits toward future bookings. This rate is set up for those of you willing to take the risk that you may have to forfeit your reservation cost if something comes up.
· Flex Rates: A 20% non-refundable deposit is taken at time of booking. 80% of booking is refundable until two days prior to 3pm check-in. Bookings canceled within two calendar days of 3pm check-in will be issued a 20% refund. (So if you are checking in on the 3rd, your reservation is 80% refundable up until 3:00pm ET on the 1st).
There are NO EXCEPTIONS to these policies. Bookings may not be transferred to a different date to avoid cancellation fees. You are subject to the same fees when canceling original dates and rescheduling your trip, including modifications made to an existing reservation. COVID-19 (for anyone in the party), activity disruptions, deaths, injuries, weather, etc. are not considered as reasons for exemption. Reservations are Non-Transferrable. We do not transfer reservations to new dates. If a change of date is requested, your current reservation will be canceled in accordance with your selected policy and you may book a new reservation.
What are your Bar hours?
Please check our bar page for current hours and operations. Hours vary on Holidays.
Do you have cots or extra mattresses/can we squeeze extra guests into our room?
We’d love for everyone to join, however, we do not allow rooms to exceed occupancy codes and we do not have cots or extra mattresses on-premise. Each room is designed with a specific accommodation in mind to ensure maximum comfort for all our guests. If occupancy is exceeded, overall experience and comfort levels dwindle.
What floor is my room on?
First floor: Rooms 1-5 (no king, double queen, or suite room types on first floor)
Second floor: Rooms 6-13 (stair access only)
What is the layout or size of your rooms?
Our building was first built in 1871. It has been a motel since 1955. Our room decor is uniform, but each room is unique in its layout and size. The sizes range from 190 Sq. ft. to 400 sq. ft., depending on your room type.
What amenities are in my room?
Every room is equipped with top-of-the-line memory foam mattresses, hypoallergenic down comforters, super fast wifi, flatscreen TVs with DirecTV, mini-fridges w/ a small freezer, adjustable thermostats, white noise machines, air conditioning, small desk, gear closet, Ursa Major skin products, iron and ironing board. There are no microwaves in the rooms, but we have a microwave and toaster oven available for guest use 24/7 in the Coffee Pantry, located on the second floor. We also provide plates, napkins, and cutlery in the Coffee Pantry.
I love your fire pits outside, how do they work? Is there an outdoor seating area for lodging guests?
Firepits are available upon request from 3-8pm throughout your stay. While the bar is open, fire pits are first-come, first-served for both lodging guests and the public. We don't take reservations, however, with a little patience you’ll be able to cozy up next to warm flames in no time. Exclusively for lodging guests, we do offer a covered outdoor seating area in the back of the motel.
Where do we park?
Parking is on-site, free and plenty. We require the parking permit located in your room to be placed on your dashboard. Please return your parking permit to your room upon departure. We strongly encourage parking in the back lot behind the Motel to avoid potential damage from falling snow and ice during the winter months.
Do you have EV chargers?
MM is proud to offer Blink EV chargers. With the Blink app or a RFID Blink card you can charge up your card. Fees do apply. Please note, the credit card reader will not work unless you have the app or a Blink card.
Do you offer daily housekeeping?
During your stay, place your housekeeping sign on your exterior door handle between 7am-3pm to indicate if you’d like service. Our housekeeping team can remove your garbage and recycling, straighten out the bed, and replace any bath towels left on the floor.
Do you have a restaurant or can you help us with dinner reservations at your sister property Homestyle Hotel?
While we serve great drinks and light fare, we are by no means a restaurant. Our sister property, Homestyle Hotel, does have a great full-service restaurant open Thursday-Sunday nights 5-9pm. We highly encourage you to check for reservation availability on their website. We are unable to guarantee reservations at Homestyle, so book your reservations ahead of time.
What restaurants do you recommend?
Where to eat and drink in Ludlow
Do you have information on group room blocks and private events?
Check out our Parties & Groups page for further details. We’d love to be a part of your celebration!
What are my transportation options in Ludlow?
We are a small country village nestled away within the Green Mountains. We always recommend driving a vehicle to us and using it as your main transport while visiting. There are currently only one public transport option, The MOOver, and it has a limited schedule. We do not have any taxi services in town.
Where can I catch the Okemo Mountain shuttle?
Okemo currently has minimal village shuttles operating. We suggest driving to the mountain (1 mile away). We do not suggest walking - the Access Road is steep, busy and can be icy. There are multiple parking lots and a 2 Minute Circle at the Clocktower for drop offs.
What time is Check-in?
Anytime after 3pm. Early check-in requests must be made in advance and are subject to availability and a service fee.
What time is Check-out?
11am. Late check-out can be arranged upon availability and is subject to the follow fees:
12 pm for $30
1 pm for $50
5 pm for 50% room cost
Do you allow pets?
Although we love pets, we do not allow them. There is a great app for pet owners called Rover. We encourage you to visit that site and find out if anyone in the area is accepting overnight pet stays at their house. Please do not bring your pets here as violators will be subject to a $500.00 charge. If a pet is found in a room, you will be asked to leave and your reservation will be forfeited.
Is breakfast included?
We do not serve any breakfast, but we are steps from a few breakfast eateries. We also have a dedicated guest-only self-serve coffee and tea pantry located on the second floor.
Do you offer coffee/tea/ice/microwave access?
YES! Our Self-Serve Coffee Pantry is open 24/7 and stocks additional ice, a microwave, toaster oven, hot water kettle, beer + wine openers, cutlery (forks, knives, spoons), and all the self-serve tea and coffee you can handle. Located on the second floor between rooms 12 + 13. The code is located in your room on the first page of the guidebook as well as on the clipboard hanging on your wall.
Can I walk to town from M+M?
Why, yes! We are located on Main Street, in the heart of downtown, so you can walk to all restaurants, shops, grocery store, pharmacy, gas stations, etc. You cannot walk to Okemo — the access road is steep!
Does M+M have Wifi?
Of course! Fast, free, fiber-optic wifi that is password protected and available as an amenity for all guests.